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CMMI for Service as Process Improvement

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Capability maturity models answer the question: What are the characteristics of a high functioning organization? The defacto standard maturity model is managed by SEI ( http://www.sei.cmu.edu/ ) and provides a detailed description of what highly mature organizations do. As a process improvement tool, a CMMI model provides a standard against which the baseline organization can be compared. Any gaps between the standard and the baseline organization points the way for future improvement plans. The value of the model lies in the assessment material; it forces you to look across a broad array of processes and compare your organization to a consistent standard. Because the standard does not change, any reduction in gaps between the baseline and the standard represents progress for your organization. The summary graphic shown here is my depiction of the CMMI for Service standard. It consists of 24 must-do processes that define a highly mature organization. Each abbreviation brick rep