Unfolding the Napkin: The Hands-on Method for Solving Complex Problems with Simple Pictures

Unfolding the Napkin: The Hands-on Method for Soliving Complex Problems with Simple Pictures by Dan Roam (list price: $20.00; 2009 Penguin Group).

Dan Roam is really cool; I really enjoyed this book. Yes, the pictures are kind of corny. Yes, the examples are kind of cartoonish. Yes, the exercises seem like they are from kindergarten. But somehow Roam has taken corny, cartoonish, kindergarten tasks and turned them into something really useful.

I read this book and enjoyed it, but I didn't get the full value of the content until I went back and worked the exercises. Though I don't remember what SQVID stands for or any of the other organizing schemes that Roam uses, I really did learn something from his very original presentation of simple visual thinking tools.
In the process of working through the exercises in the book, I distilled the complexities of my work into four intuitive pictographs. My boss at the time hated these pictographs for some reason, but the value of the pictographs was demonstrated conclusively a few weeks later. I was presenting an overview of our processes and methods to a group of visitors from Turkey. Although they all spoke English as a second language, all of the text-based materials fell flat. The lightbulbs of understanding lit up all around the room when the discussion turned to those four silly pictographs though.

Unfolding the Napkin is a quick, fun, and useful read.

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